Why Pleades
Dependable operations, secure delivery, accountable outcomes.
Our teams combine 365-day IT support, AI + human delivery models, and enterprise-grade governance to keep your technology predictable and your stakeholders confident.
365 Days
Always-on IT support
Follow-the-sun rotations, clear SLAs, and escalation paths for critical workloads.
AI + Human
Hybrid delivery
Automation where it matters, experts where judgment counts—backed by playbooks.
Security
Enterprise standards
Zero-trust access, encryption, and audit-ready logging across every engagement.
Scale
Infrastructure to grow
Cloud guardrails, performance tuning, and capacity planning baked into delivery.
Accountability
Dedicated account management
Named owners, governance cadences, and executive-ready reporting.
Outcomes
Measurable impact
KPIs for uptime, resolution, cost, and user experience defined upfront.
Service DNA
How we deliver
- SLA-backed response and resolution with transparent reporting
- Runbooks, playbooks, and knowledge bases for repeatability
- Observability across infra, apps, and AI agents
- Security reviews and patch cadences baked into sprints
- Executive governance with monthly health and optimization reviews
Metrics we watch
| Area | Example KPI |
|---|---|
| Reliability | Uptime %, MTTR, change success rate |
| Security | Patch compliance, least-privilege coverage, audit closure |
| Performance | Latency, throughput, error budgets adherence |
| Cost | Cloud unit economics, rightsizing score, waste reduction |
| AI Quality | Response accuracy, latency SLO, escalation rate |
Work with a partner that’s accountable every day
Let’s align on goals, governance, and success metrics for your IT, cloud, and AI programs.